ber877 Privacy Policy
ber877 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains in plain, honest terms exactly what data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you have over your own information. Your privacy is not an afterthought at ber877 — it is a core operational standard.
How ber877 Protects Your Privacy
Six core privacy principles that govern how ber877 handles your personal data every single day.
Data Collected Only as Needed
ber877 follows the principle of data minimisation — we collect only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not gather data speculatively or for purposes beyond what is described in this Policy.
Data Never Sold to Third Parties
ber877 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data shared with external parties is limited to what is operationally required — such as payment processors conducting a transaction or identity verification providers completing your KYC — and is governed by binding data processing agreements.
256-Bit SSL Encryption in Transit
All data transmitted between your device and the ber877 platform is protected by 256-bit SSL/TLS encryption. This applies to every page of the ber877 website, including the login flow, deposit and withdrawal screens, account settings, and all support chat sessions. Your data is never sent over unencrypted connections.
You Control Your Data
ber877 provides every registered player with clear rights over their personal data: the right to access, correct, export, and in eligible cases delete the data we hold about you. These rights can be exercised by contacting the ber877 support team at any time. Requests are acknowledged within 72 hours and fulfilled within 30 days.
Clear Data Retention Schedules
ber877 does not retain your personal data indefinitely. Retention periods are defined by category and by regulatory obligation. Account data is held for the duration of the account relationship plus the period required by our licensing obligations. Marketing preferences are cleared as soon as you opt out. Full retention schedules are detailed in Section 9 of this Policy.
Opt-Out of Marketing Any Time
Any marketing communications from ber877 — whether by email, SMS, or push notification — include a clear and immediate opt-out mechanism. Opting out removes you from all ber877 marketing lists within 24 hours. Players who have self-excluded from the platform are automatically removed from all marketing lists and cannot be re-added for the duration of their exclusion.
Contents
- Introduction & Scope
- Data Controller
- Data We Collect
- How We Collect Data
- Legal Basis for Processing
- How We Use Your Data
- Sharing Your Data
- Cookies & Tracking
- Data Retention
- Data Security
- Your Rights
- Children's Privacy
- Marketing Communications
- International Transfers
- Policy Updates
- Contact & Complaints
01 Introduction & Scope
ber877 takes the privacy and security of your personal data seriously. This Policy applies to all personal data collected by ber877 in connection with the operation of its online casino and sports betting platform, including data collected through the ber877 website, registration forms, account management interfaces, payment systems, customer support channels, and any other touchpoint where personal data is exchanged between you and ber877.
This Policy applies to all registered Players and to visitors who browse the ber877 website without registering an account. By accessing the ber877 platform, you acknowledge that you have read this Privacy Policy and understand how your personal data will be handled.
ber877 is committed to processing personal data in a manner consistent with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.
02 Data Controller
For the purposes of data protection law, ber877 is the data controller in respect of the personal data you provide when using the ber877 platform. As the data controller, ber877 determines the purposes and means by which your personal data is processed.
Where ber877 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and fraud detection services — those providers act as data processors operating under binding contractual terms that require them to process data only in accordance with ber877's instructions and to maintain appropriate security measures.
If you have any questions about ber877's role as a data controller or wish to exercise any of your data rights, please contact us as described in Section 16 of this Policy.
03 Data We Collect
ber877 collects the following categories of personal data depending on your interaction with the platform:
3.1 Identity Data
- Full legal name as it appears on government-issued identification;
- Date of birth (to verify minimum age of 21 years);
- Nationality and country of residence;
- CNIC number, passport number, or driving licence number submitted during KYC;
- Photographs of identity documents and, where required, selfie verification images.
3.2 Contact Data
- Email address;
- Pakistani mobile number (used for OTP verification and account alerts);
- Residential address (required for KYC and fraud prevention).
3.3 Financial Data
- JazzCash or EasyPaisa mobile wallet numbers associated with your account;
- Bank account details where bank transfer is used as a deposit or withdrawal method;
- Transaction history, including deposits, withdrawals, wagers, winnings, and bonus activity;
- Source of funds documentation where required for compliance purposes.
3.4 Technical & Usage Data
- IP address and approximate geolocation derived from IP;
- Device type, operating system, and browser type;
- Session duration, pages visited, features accessed, and click patterns;
- Login timestamps and account access history;
- Game history, including games played, stakes, outcomes, and session duration.
3.5 Communications Data
- Records of live chat conversations with the ber877 support team;
- Email correspondence with ber877, including complaint and dispute records;
- Survey responses and feedback submitted through the platform.
3.6 Responsible Gaming Data
- Deposit limits, loss limits, and session limits you have set on your account;
- Self-exclusion status and exclusion period details;
- Responsible gaming tool interaction history.
04 How We Collect Your Data
ber877 collects personal data through the following channels:
- Directly from you — when you complete the ber877 registration process, submit KYC documents, make deposits or withdrawal requests, contact support, set responsible gaming limits, or complete any other form or interaction on the platform;
- Automatically — through cookies, server logs, and tracking technologies as you browse and interact with the ber877 website and platform;
- From third parties — from identity verification providers during KYC, from payment processors confirming transaction status, and from fraud detection services flagging potentially suspicious account behaviour.
05 Legal Basis for Processing
ber877 processes personal data only where a valid legal basis exists. The primary legal bases relied upon are as follows:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (the ber877 Terms & Conditions) |
| Identity verification (KYC) and age verification | Legal obligation (licensing requirements) |
| Payment processing, deposits, and withdrawals | Performance of a contract |
| Fraud prevention and anti-money-laundering | Legal obligation and legitimate interests |
| Customer support and complaint handling | Performance of a contract and legitimate interests |
| Responsible gaming monitoring and tools | Legal obligation and legitimate interests |
| Platform security and abuse prevention | Legitimate interests |
| Marketing and promotional communications | Consent (you may withdraw consent at any time) |
| Platform analytics and improvement | Legitimate interests |
06 How We Use Your Data
ber877 uses the personal data it collects for the following purposes:
6.1 Platform Operation
To create and maintain your ber877 account, authenticate your login sessions, process your deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to deliver the games, sports betting markets, and features you access on the platform.
6.2 Identity Verification & Compliance
To verify your identity and confirm that you meet the minimum age requirement of 21 years before allowing access to real-money wagering. To comply with anti-money-laundering obligations, including source-of-funds checks where transaction volumes require them. To fulfil any reporting obligations to regulatory or law enforcement authorities as required by our international gaming license.
6.3 Security & Fraud Prevention
To monitor account activity for signs of fraud, multi-accounting, bonus abuse, collusion, money laundering, or any other conduct that violates the ber877 Terms & Conditions. To protect the integrity of the ber877 platform and all its Players.
6.4 Responsible Gaming
To track and apply deposit limits, loss limits, session limits, and self-exclusion orders you have placed on your account. To monitor gaming behaviour patterns that may indicate problem gambling and to make proactive responsible gaming interventions where our licensing obligations require them.
6.5 Customer Support
To respond to your enquiries, resolve complaints, process disputes relating to game outcomes or transactions, and maintain accurate records of our correspondence with you.
6.6 Platform Improvement
To analyse aggregated usage data to understand how Players interact with the ber877 platform, which games and features are most used, where technical issues occur, and how the overall player experience can be improved. Analytics processing uses aggregated and anonymised data wherever possible.
6.7 Marketing (With Your Consent)
To send you promotional emails, SMS messages, or push notifications about ber877 bonuses, new game launches, PSL and cricket betting promotions, and other offers that may be relevant to you — but only where you have given explicit consent. You may withdraw this consent at any time.
07 Sharing Your Data
ber877 does not sell your personal data. Data is shared with third parties only in the following limited circumstances:
7.1 Payment Service Providers
Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency processing partners as necessary to process your deposits and withdrawals. These providers act as data processors under contracts requiring them to protect your data and use it only to process your transaction.
7.2 Identity Verification Providers
Where KYC verification is required, your identity documents and related data are shared with third-party identity verification service providers. These providers are contractually bound to process your data solely for the purpose of identity verification and to delete or return it to ber877 upon completion.
7.3 Fraud Detection & AML Services
ber877 uses third-party fraud detection and anti-money-laundering screening services. These services may process certain account and transaction data to assess risk. All such providers are subject to binding data processing agreements.
7.4 Regulatory and Legal Disclosure
ber877 may disclose personal data to its licensing regulator, law enforcement agencies, or other public authorities where required to do so by law, court order, or regulatory obligation. ber877 will notify you of such disclosure where it is legally permitted to do so.
7.5 Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial part of ber877's business, personal data held by ber877 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled.
08 Cookies & Tracking Technologies
The ber877 website uses cookies and similar tracking technologies to operate essential site functions, remember your preferences, maintain your session after login, and collect analytics data about platform usage.
8.1 Types of Cookies Used
- Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery. These cannot be disabled.
- Functional Cookies: Remember your language preference, display settings, and last-visited game category to improve your experience on return visits.
- Analytics Cookies: Collect anonymised data about how visitors interact with the ber877 website, such as pages visited and session duration. Used solely to improve the platform.
- Marketing Cookies: Used only where you have given consent, to deliver relevant promotional content. You may opt out of marketing cookies at any time via the cookie settings panel.
8.2 Managing Cookies
You can control cookie settings through the ber877 cookie consent panel, which is displayed on your first visit to the site. You may also manage cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the ber877 platform, including the ability to log in and place wagers.
09 Data Retention
ber877 retains personal data for the periods set out below, or for longer where required by law or regulatory obligation:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Licensing obligation |
| KYC documents | 5 years from date of submission | AML regulatory obligation |
| Financial transaction records | 7 years from transaction date | Legal and regulatory obligation |
| Game and betting history | Duration of account + 2 years | Licensing and dispute resolution |
| Support correspondence | 3 years from date of communication | Dispute resolution and legitimate interests |
| Self-exclusion records | Duration of exclusion + 5 years | Licensing obligation |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent and accountability |
| Cookie and analytics data | 13 months from collection | Legitimate interests |
Upon expiry of the applicable retention period, ber877 will securely delete or anonymise the relevant data. Where data is anonymised rather than deleted, it is no longer considered personal data and may be retained for statistical purposes indefinitely.
10 Data Security
ber877 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption on all data in transit between your device and the ber877 platform;
- Encryption at rest for sensitive stored data, including identity documents and financial information;
- Bcrypt password hashing — ber877 never stores your password in plain text;
- Two-factor authentication (2FA) available to all registered Players;
- Role-based access controls ensuring that only staff with a legitimate operational need can access personal data;
- Regular penetration testing and vulnerability assessments conducted by independent security specialists;
- Intrusion detection systems monitoring for unusual access patterns in real time;
- Staff training on data protection responsibilities and incident response procedures.
11 Your Data Rights
As a data subject, you have the following rights in respect of the personal data ber877 holds about you. These rights can be exercised at any time by contacting the ber877 support team as described in Section 16.
Right of Access
You may request a copy of all personal data ber877 holds about you. We will provide this in a structured, machine-readable format within 30 days of your request.
Right to Rectification
If any personal data ber877 holds about you is inaccurate or incomplete, you have the right to request its correction. Most contact and account data can be updated directly through account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to ber877's legal retention obligations under its gaming license.
Right to Restrict Processing
You may request that ber877 restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
Right to Data Portability
Where data is processed on the basis of your consent or to perform a contract, you may request that ber877 provide it in a portable, machine-readable format for transfer to another service provider.
Right to Object
You may object to ber877's processing of your personal data where that processing is based on legitimate interests, including profiling for marketing purposes. All marketing opt-outs are actioned within 24 hours.
12 Children's Privacy
The ber877 platform is strictly for individuals aged 21 years and above. ber877 does not knowingly collect personal data from individuals under 21. If you believe that a person under 21 has provided personal data to ber877, please contact us immediately at the details in Section 16 and we will take prompt action to identify and delete the relevant data and close any associated account.
ber877 conducts age verification as part of its KYC process for all registered accounts. Players found to be under 21 years of age at any point will have their accounts immediately and permanently closed, their balances forfeited, and the matter reported to relevant authorities where required by our licensing obligations.
13 Marketing Communications
ber877 sends marketing communications — including promotional emails, SMS messages, and push notifications about bonuses, new game launches, PSL betting promotions, and other offers — only to Players who have given explicit consent to receive them.
You may withdraw your marketing consent at any time through any of the following methods:
- Clicking the "Unsubscribe" link included in every ber877 marketing email;
- Replying STOP to any ber877 marketing SMS message;
- Adjusting your communication preferences in your ber877 account settings;
- Contacting the ber877 support team via live chat or email with an explicit opt-out request.
Opt-out requests are processed within 24 hours. Please note that even after opting out of marketing communications, ber877 may still send you transactional communications relating to your account — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — as these are necessary for the operation of your account and cannot be opted out of while your account is active.
Players who have activated self-exclusion on their ber877 account are automatically and immediately removed from all marketing lists and will not receive any promotional communications for the duration of their exclusion.
14 International Data Transfers
ber877 operates under an international gaming license, and some of its third-party service providers — including payment processors, identity verification platforms, and cloud infrastructure providers — may be located outside Pakistan. Where personal data is transferred to such providers, ber877 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
These safeguards may include standard contractual clauses incorporated into data processing agreements with the relevant provider, requiring them to handle your data in accordance with applicable data protection standards. Details of the safeguards in place for any specific international transfer are available upon request by contacting ber877 support.
15 Updates to This Policy
ber877 reviews this Privacy Policy on a regular basis and may update it to reflect changes in our data processing practices, changes in applicable law, or updates to our platform and services. The date of the most recent update is always displayed at the top of this page.
Where updates to this Policy are material — meaning they significantly change how we process your data or affect your rights — ber877 will notify you by email to the address registered on your account before the changes take effect. Continued use of the ber877 platform after the effective date of an updated Policy constitutes your acknowledgement of the changes.
We encourage you to review this Policy periodically to stay informed about how ber877 protects your personal data.
16 Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how ber877 has handled your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 via the ber877 website — available in English and Urdu
- Email: [email protected] — responses within 12–24 hours
Data rights requests — including access requests, rectification requests, and erasure requests — are acknowledged within 72 hours and fulfilled within 30 days of receipt. Where a request is complex or involves multiple data categories, we will notify you within 30 days and provide an updated completion estimate.
If you are not satisfied with how ber877 has handled a data protection complaint, you have the right to escalate your complaint to the relevant supervisory authority in the jurisdiction where ber877 holds its gaming license. Contact details for the relevant authority are available upon request from the ber877 support team.
Have Privacy Questions? We're Here to Help
Our 24/7 support team can answer any questions about how ber877 protects your data, or help you exercise your data rights. Contact us via live chat or email any time.
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